Don't Hate, Mediate
Pensylvania Confict Resolution & Mediation Services, Inc.
93 Old York Road, Suite 1-427
Jenkintown, PA 19046
Phone: 215-470-0004
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PCRMS is a mediation and conflict resolution training organization. We help companies, non-profit organizations, government agencies and individuals to resolve or at least manage conflict before arbitration or litigation becomes necessary.

We are highly successful in helping our clients remove barriers to change. PCRMS services are culturally relevant and tailored to the specific needs of our clients.

PCRMS under Dr. Millicent Carvalho has developed a successful approach to conflict resolution, which utilizes several different approaches to conflict resolution as opposed to the boilerplate (one-size-fits-all) approach utilized by the majority of other conflict resolution practitioners.



Primary Services

Mediation, Conflict Resolution, Coaching, Training and Reconciliation Services for the...

  • School
  • Workplace
  • Family
  • Community / Neighborhood
  • Landlord/Tenant
  • and more...

The Cost of Conflict

We don't need to tell you about the cost of conflict. You can appreciate how conflict among staff, clients, customers, etc., negatively affects business. Conflict cost money, hinders good thinking and hurts productivity. Conflict also hinders learning and can even take a life. A wide spectrum of philosophies and approaches to conflict resolution has emerged over the past twenty years. However, the practice of conflict resolution training has been slow to incorporate these new theories, especially in their applications to real-life, workplace or community situations.

PCRMS has been effective in empowering individuals to appreciate the connection between disrespect or perceived disrespect and conflict, and successful in resolving these issues.


Mediation is not a one-size-fits-all practice. There are many different models of conflict resolution including, interest-based, and transformative mediation and conferencing. Each model has optimal effectiveness but under different conditions. Learn more about our Mediation Services...

Restorative Practices/Conferencing

Conferencing is a restorative practice that focuses more on repairing relationships negatively affected by conflict rather than just the conflict that the relationship produces. This is important to consider in situations where there is an ongoing relationship between parties in conflict, multiple parties or parties are indirectly involved but affected by the conflict. We offer both Family and Community Conferencing. Learn more about our Conferencing Services...

Conflict Resolution Coaching

Conducted individually or in small groups. Participants will have an opportunity to gain insight into their own conflict management styles, and gain conflict resolution skills that decrease negative responses in conflict situations and increase cooperative behaviors. Learn more about our Coaching Services...


Training is designed to meet the specific needs of companies, non-profits organizations and government agencies. A boilerplate approach to conflict resolution training is a hit or miss proposition.  If it worked, it would be a stroke of genius. However, it is unlikely that a boilerplate approach to training will work long term, particularly considering the changing dynamics of companies and conflict situations.

Signature Training ©
A manager痴 ability to effect change is generally dependent upon developing and nurturing effective worker customer and supervisor-supervisee relationships. Maintaining trusting relationships with clients and representatives of collateral agencies are an important part of service delivery. Not all workers are comfortable, however, working with diverse constituencies ゥ (Dr. Carvalho 2008) Learn more about our training packages...


Additionally, we produce educational podcasts that show people how to deal with unmitigated conflict in the home, on the streets, in schools and around the world.

Visit the Radio Show Website Featuring Dr. Carvalho:
Why Can't We Get Along Radio Show Website

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